OUR IVF JOURNEY.
Aria took a very detailed and bespoke approach to our situation – this was particularly important due to the past 4 failed IVF/ICSI cycles. We really had to push the last clinic for a view and there was very little engagement with the embryology team compared to at Aria. We felt that everything was being done that could be done. Clearly patients invest a lot of time, money and emotion in IVF so where it has gone quite wrong in the past, having someone take the time to evaluate properly and advise/explain was invaluable. The experience was very ‘individual’.
The staff were extremely supportive throughout the cycle and we felt well looked after. Miss Tozer was always at the end of the phone for anything you needed and her team are responsive and kind (with a big focus on patient experience).
The embryologist was second to none – the detailed and bespoke approach throughout the process, and the updates provided during days 1-5, was fantastic. A very good overall patient experience. We were lucky enough to have embryos suitable for freezing this time, but we had both said before that point how excellent the service had been, particularly from embryology.
Aria’s approach to billing was transparent and flexible – there was a better overall understanding of cost and Aria accommodated a bespoke approach to the relevant situation.
We felt taken on the ‘journey’ with the team and were consulted at every stage, having been armed with all the necessary information to make decisions. We couldn’t praise the clinic more highly.